Help
  • FAQ
    • Introduction
    • Name Matching
      • Does Screena provide rules-based and/or fuzzy matching capabilities?
      • Does Screena have any machine learning or AI capabilities?
      • What are name cultures and how does Screena handle them?
      • How does Screena handle different scripts, diacritics, and transliteration?
      • How does Screena handle common names?
      • How does Screena handle inaccurate data?
      • What methods does Screena use to reduce false positives?
      • What is the percentage of false positives reduced with the methods used by Screena?
      • How does whitelisting work?
      • What differentiates pairwise name-matching between Screena One and Screena Plus?
      • How does secondary attributes-matching work?
      • Can Screena match beyond names and allow firms to blacklist identifiers or locations?
      • What is the difference between 'matchingNames' in screening responses and 'names' in 'targetData'?
    • Watchlists
      • Which lists are available out of the box?
      • Is Screena watchlist agnostic?
      • How is watchlist data loaded into Screena?
      • How frequently is data updated within Screena?
      • Do you provide proprietary watchlist data?
      • What sort of data (e.g., names, known aliases, known associates, etc) is used for name matching?
      • Does Screena support adverse media screening?
      • Do you provide information about whether a list entry is active, inactive or deceased?
      • Do you provide a URL link to the reference article for adverse media screening?
      • How is the data of third-party list providers conveyed to your name-screening API response?
      • Can I screen against specific sanction programs within a watchlist and not all of them?
      • What is the difference between the USA and the OFAC lists?
      • Is there a template to upload private lists into Screena?
      • How many records can I upload to my private watchlist?
      • Can I upload more than one private list?
      • How can I update my private list?
      • Why can't I find Politically Exposed Persons (PEPs) at regional level when I use Instant Search?
      • How do you monitor that watchlists are up to date and correctly uploaded to your platform?
    • Performance
      • Does Screena provide real-time screening capabilities?
      • What is the speed of screening?
      • How do you ensure horizontal and vertical scalability?
      • Does Screena support batch processing?
      • Do you have performance benchmarks?
    • Integration
      • Can clients configure the solution themselves or would they need support from you?
      • Do you partner with any other solutions/vendors?
      • Do you provide technology or solutions to support alert remediation investigation?
      • Can Screena be integrated within third-party platforms and systems?
      • How do you handle changes to your API data model?
    • Personalization
      • What options do I have to optimize my screening results?
      • What screening parameters can I configure to meet my risk appetite?
      • To which extent are the screening thresholds adjustable?
      • What is the difference between the algorithm value "ignore" and the option "nullMatch" set to false?
    • Hosting & Deployment
      • How can Screena be deployed?
      • How do you set resources per customer?
      • How do you segregate the data and configuration between customers?
      • How often does Screena release new versions?
      • How often are models re-trained and what does roll out to clients look like?
      • How do you handle High Availability?
      • What AWS regions do you operate as of now?
      • What operating systems and/or execution platforms are supported?
      • How do you provide bug fixes and distribution across clients?
    • Pricing & Support
      • What is your pricing model?
      • Can you clarify the difference between Screena One, Plus and Firm?
      • What additional modules are not included in your core product pricing package?
      • Do you charge for professional services and/or after-sales services?
      • Do you offer bespoke solutions to clients?
      • Can I test your solution for free?
      • What happens at the end of my trial period?
      • What are my payment options - credit card and/or invoicing?
      • What are your standard support & maintenance agreements?
      • Are there integration costs to work with Commercial-Off-The-Shelve (COTS) lists?
    • Security & Audit
      • Does Screena have security certifications?
      • What security measures do you apply?
      • How do you adhere to GDPR?
      • Does Screena provide versioning capabilities?
    • Tech Stack
      • What is your tech stack?
      • What programming language(s) is Screena written in?
      • What source and version control systems are used to manage development?
      • What testing tools do you use?
  • How To
    • Install Screena Portal
      • Preparing your system
      • Installing Screena Portal backend
      • Launching Screena Portal backend
      • Installing the web server
      • Configuring Screena Portal
    • Start Screena Portal
      • Starting PostgreSQL database
      • Starting Apache HTTP server
      • Starting Screena application
        • Start command
        • Restart command
        • Stop command
  • Release Notes
    • 2.1.17
    • 2.1.16
    • 2.1.15
    • 2.1.14
    • 2.1.13
    • 2.1.12
  • Legal
    • Terms & Policies
      • Website Terms of Use
      • Screena API Terms of Service
      • Screena API Data Policy
    • Privacy & Security
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  1. FAQ
  2. Pricing & Support

Do you charge for professional services and/or after-sales services?

We only charge professional services for tailored product support and custom hosting requirements.

You can contact our sales team to know more about our professional services.

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Last updated 2 years ago

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